Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at [TEEQUALITY SUPPORT EMAIL].

Please note that returns must be sent to the following address:

[TEEQUALITY RETURN ADDRESS]

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return questions, please contact us at [TEEQUALITY SUPPORT EMAIL].

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including custom or personalized products and items that have been worn, used, washed, altered, or damaged after delivery.

Please contact us if you have questions about whether your specific item is eligible for return.

We do not accept returns on gift cards. Sale or clearance items may also be non-returnable where permitted by applicable law.

Exchanges

The fastest way to get the item you want is to return the item you currently have. Once the return is accepted, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, customers may have the right to cancel or return their order within 14 days in accordance with applicable consumer protection laws.

Returned items must be in the same condition in which they were received, unworn or unused, with tags and in their original packaging. Proof of purchase may also be required.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or credit card provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at [TEEQUALITY SUPPORT EMAIL].